123Quality assurance policy ProcurementCoca-Cola (Japan)CompanyBeverage basepreparationKORE Quality Management SystemManufacturingLogistics andtransportationFostering greater awareness of qualityCCBJI GroupSalesCustomers* Concerning quality, we comply with ISO 9001; concerning food safety, we comply with FSSC 22000; concerning the environment, we comply with ISO 14001; and concerning industrial safety and health, We have acquired these certifications at all our plants. We have also acquired ISO 14001 certification at all our sales centers and offices.Raw materials are only sourced from suppliers certified by the Global Food Safety Initiative (GFSI).We offer safe, trustworthy, fresh and refreshing products and services to our consumers. To this end, we will work to ensure and improve quality in all operational processes by maintaining quality as our top priority.only complying with domestic standards, but also operating under our globally integrated, unique management system known as KORE (Coca-Cola Operating Requirements).Our basic approach to maintaining quality involves not KORE covers a range of criteria in the areas of quality, food safety, the environment, industrial health and safety. We implement KORE throughout our entire process from procurement to manufacturing, logistics to consumer sales. In addition to meeting the requirements of standards such as those from the International Organization for Standardization (ISO), and various laws and regulations, KORE imposes even more rigorous standards.*Basic principles for qualityEach function is aware of their roles and responsibilities, and implements customer-driven quality control.We will perform our daily work while prioritizing quality.Every one of us keeps in mind and thinks about quality. At all times we act to enhance our brand value.Beverage bases undergo strict quality inspection using the latest analysis equipment (physicochemical and microbiology testing, etc.).Details of quality assurance initiativeshttps://en.ccbji.co.jp/csv/assurance/To deliver reliable quality, we endeavor to ensure product safety by striving to comply with quality management systems and improve our quality management technologies.We ensure careful handling of the products manufactured at our plants so that they are delivered in excellent condition.We are fostering employee awareness of quality to deliver safe and trustworthy beverages to our consumers.[CCBJI Quality Assurance Monthly Report]We send out a quality assurance report every month to our function heads. Our function heads raise awareness of quality issues and how we are remedying these issues.[Sixty-second quality lessons]On our intranet, we run a series of mini lessons on product quality assurance to really keep quality at the forefront of our employees’ minds.[Quality surveys and inspections]We actively work to prevent risk by having members of the quality assurance function go to bottling plants and logistics and sales centers to check on quality management procedures and potential risks, and to communicate ways of reducing risks and improving procedures.[Helpful videos for customers]We produce easy-to-understand YouTube videos—in collaboration with the Coca-Cola (Japan) Company—about initiatives for ensuring safe and trustworthy products, and addressing simple questions for consumers who love our products. The videos (in Japanese only) can be viewed by scanning the QR code below.We work to maintain merchandise control at retailers and vending machines to ensure that we provide consumers with products that are always safe, trustworthy, and fresh.Customer Satisfaction, Quality Assurance(retailers and vending machines)We integrate opinions, inquiries, and other feedback from customers with improvement activities.40Quality Assurance
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