Privacy Policy

Privacy Policy

We respect the importance of personal information and to ensure its safety, we will observe the laws and ordinances that apply to the protection of personal information, and hereby establishes the following Privacy Policy to serve as the basis for future activities.

This Privacy Policy applies to all activities relating to the personal information possessed by Coca-Cola Bottlers Japan Holdings Inc. (hereafter “CCBJH”) and its group companies listed in *1 (hereafter “Our Group”).

1.Meaning of “Personal Information”

“Personal Information” means any information that allows identifying an individual, including name, postcode, address, telephone number, age, date of birth, gender, profession, and e-mail address.

2.Gathering and Using Personal Information

Our Group may gather and use the customers’ personal information among its group or in cooperation with companies in the Coca-Cola System listed in *2 (hereafter “Coca-Cola System Companies”) for the purpose of offering a variety of services to its customers, which include: prize contests and other promotional campaign activities; response to inquiries and requests from the customers, and membership-based services for providing information on products, events and other subjects. Also, Our Group may gather and use personal information in cooperation with retail stores, etc. (Our Group’s clients, etc.) in the context of prize contests, other promotional campaign activities and inquiries/request from the customers.

Our Group will gather its customers' personal information within the scope that is reasonable and necessary, indicate the purpose of use and the presence of any joint users, and clearly state that customers should provide their personal information on their own discretion. If it should be necessary to make use of personal information beyond the preliminarily indicated scope, Our Group will notify or announce the new purpose of use, and customers will be free to accept or refuse this.

Note that customers who do not wish to provide their personal information or do not consent to new purposes of use may not be able to use services for which personal information is essential.

In addition, for the purpose of preventing crimes, we have security cameras installed in some of the vending machines that are set to start filming when a criminal act or abnormity takes place.

Typical cases in which Personal Information is used among Our Group or jointly with Coca-Cola System Companies include:

  • When receiving inquires or requests from the customers

    The parties making joint use of personal information will be Our Group and Coca-Cola System Companies, and CCBJH will be responsible toward the customers for managing their personal information.
    Information used jointly is for responding to a request including the address, name, and telephone number, etc. of the person filling the request.
    Please be advised that we may conduct a follow-up research regarding the responses to customer inquiries to the extent that is necessary and reasonable for the purpose of improving customer services.

  • When engaging in product sales, promotional activities or the repairs/maintenance of sales equipment or other maintenance work

    The parties making joint use of Personal Information will be Our Group and Coca-Cola System Companies, and CCBJH will be responsible towards its business partners for managing the personal information.
    Information used jointly is the name and contact information of the business partners (and the representative of business partners) that are required for transactions.

  • When Our Group is conducting prize contents and other promotional campaigns

    The party making joint use of personal information will be Our Group; CCBJH will be responsible toward the customers for managing the personal information.
    The address, name, age, and telephone number, etc. of the applicants and other information necessary to select and notify the winners are used jointly.
    With the exception of cases where CCBJH clearly explains the purpose of use and the customer gives his/her consent, during promotional campaigns the personal information of applicants will not be stored on a continuous basis, excluding information on the winners of prize contests, which will be stored for a given period of time.
    Note that applicants cannot win in multiple promotional campaigns held simultaneously and targeting the same product due to restrictions imposed by the Act Against Unjustifiable Premiums and Misleading Representations. In order to avoid such instances, CCBJH may collate the winners' lists with the promotional campaign's organizers.

Personal information that CCBJI obtained by March 31, 2005, which is prior to the effective date of Act on the Protection of Personal Information (Put into force in its entirety on April 1, 2005), shall be continually used for the purpose described above.

3.Managing and Protecting Personal Information

Personal information provided by the customers will be managed appropriately on the administrators' responsibility. Our Group will endeavor to protect personal information by taking reasonable and necessary measures against illicit external access, loss and damage. Our Group may also consign the handling of personal information to a contractor within the scope that is necessary to provide better services. In such cases, Our Group will ensure that the contractor manages and protects personal information appropriately by taking measures such as imposing on them the obligation through the conclusion of a contract and taking other steps.

4.Avoiding the Provision of Personal Information to Third Parties
Our Group will not provide customer’s personal information to any third party unless:
The customer gives his/her consent;
The personal information is to be used jointly with a joint user as stipulated in 2. Above;
Our Group consigns the handling of personal information to a contractor within the scope that is necessary to provide better services as stipulated in 3. Above;
The provision of personal information is necessary to protect lives and bodies of human beings or properties, and acquisition of the consent of the customer is difficult;
The provision of personal information is legally requested by the police or another public institution;
Other cases such that the provision and disclosure of personal information is found legally accepted pursuant to laws and ordinances.
5.Disclosing Personal Information Held by Our Group
If a customer wishes for his/her personal information to be disclosed (*3), Our Group will, in accordance with the Act on the Protection of Personal Information and based on procedures stipulated by Our Group, disclose the customer's personal information that it holds for the period stipulated by laws and ordinances without delay and upon conducting any necessary examination, etc., unless:
There is a risk to the life, body, assets or other rights and interests of the customer or a third party;
There is a risk of significantly hindering Our Group’s business;
Disclosure violates laws and ordinances.
6. Making Corrections/Additions to, Deleting or Suspending the Use of the Personal Information held by Our Group

If a customer wishes for any correction/addition to be made to his/her personal information held by Our Group, or for such personal information to be deleted (hereafter "corrections, etc.") (*3), Our Group will, in accordance with the Act on the Protection of Personal Information and based on procedures stipulated by Our Group, make corrections, etc. to the personal information of the customer or the business partner that it holds for the period stipulated by laws and ordinances without delay and upon conducting any necessary examination, etc.

Likewise, if the customer wishes for Our Group to stop using his/her personal information to provide e-mail notifications and other information services (hereafter the "suspension of use"), Our Group will, in accordance with the Personal Information Protection Law and based on procedures stipulated by Our Group, stop using the personal information without delay and upon conducting any necessary examination, etc.

7.Important Note

This Privacy Policy covers the websites managed and operated by Our Group. Our Group’s website may show links to external websites, etc. Not managed or operated by Our Group; note that Our Group is not responsible for services offered by external websites, etc. not managed or operated by Our Group

8.About this Privacy Policy

This Privacy Policy may be reviewed and revised as appropriate. In such cases, the revised version will be posted on the website.

9.Inquires

Contact us at the companies listed below for anything you should wish to inform us of in advance with this Privacy Policy, and for any other inquires on personal information.

To the inquiry form

10.Supplementary provision

This policy is enacted and implemented from April 1st, 2017.
This policy is revised and implemented from January 1st, 2018.

*1 Coca-Cola East Japan Group Companies stipulated in Privacy Policy of Our Group are:
Coca-Cola Bottlers Japan Holdings Inc.
Coca-Cola Bottlers Japan Inc.
Coca-Cola Customer Marketing Company Co., Ltd.
Coca-Cola Bottlers Japan Vending Co., Ltd.
FV Japan Co., Ltd.
Kadiac Co., Ltd.
Coca-Cola Bottlers Japan Sales Support Co., Ltd.
Coca-Cola Bottlers Japan Benefit Co., Ltd.
*2 The Coca-Cola System companies stipulated in “2. Gathering and Using Personal Information” of Our Group’s Privacy Policy are:
Coca-Cola (Japan) Company, Limited
Hokkaido Coca-Cola Bottling Co., Ltd.
Michinoku Coca-Cola Bottling Co., Ltd.
Hokuriku Coca-Cola Bottling Co., Ltd.
Okinawa Coca-Cola Bottling Co., Ltd.

*3 About the procedures stipulated by Our Group in Privacy Policy “Disclosing Personal Information Held by Our Group” and “Making Corrections/ Additions to, Deleting or Suspending the Use of the Personal Information Held by Our Group.”

  • Procedure Followed When a Customer Wishes for the Personal Information Held by Our Group to Be Disclosed

    If a request is made to disclose personal information held for the period stipulated by laws and ordinances in accordance with the Act on the Protection of Personal Information, Our Group will disclose said personal information upon verifying the identity of the person filing the request.
    Our Group will accept requests for the disclosure of personal information sent via post upon enclosing the required documents, stipulated in (1) and (2) below. If the documents stipulated in (1) and (2) that are submitted allow identifying the person filing the request, Our Group will disclose the personal information of the person filing the request by delivering documents via post. Our Group will be unable to comply with a request if it is unable to identify the person filing the request based on the documents that are sent in. Note that the documents you send may not be returned to you.

    (1) Request for Disclosure (PDF: 127 KB )

    Please fill in the required entries on the form prescribed by Our Group and post it together with the identification documents stipulated in (2).

    (2) Identification Documents

    Documents that allow verifying the address and name registered at Our Group, and are issued by administrative authorities or an institution deemed equivalent by CCEEJ Group; these include official copies of family registers, copies of driver’s licenses, health insurance cards, and other certificates.
    In case the request for disclosure is made through a representative, documents allowing the identification of both the person filing the request and his/ her representative, as well as a letter of attorney to a representative bearing the name, address, and seal of the person filing the request

    (3) Send to

    Person in charge of Personal Information Disclosure, Coca-Cola Bottlers Japan Incorporated
    Tokyo Midtown Tower, 9-7-1 Akasaka, Minato-ku, Tokyo 107-6211

  • Procedure followed When a Customer Wishes for Corrections, etc. to be Made to the Personal Information Held by Our Group or for the Suspension of Use

    When a customer wishes for corrections, etc. to be made to the personal information held by Our Group for the period stipulated by laws and ordinances, or for the suspension of use in accordance with the provisions of the Act on the Protection of Personal Information, Our Group will, as in cases where a customer wishes for the disclosure of the personal information held by Our Group, carry out the necessary procedures upon verifying the customer's identity, as follows. Requests for making corrections, etc. to personal information or for the suspension of use will be accepted via post sent to the address shown below upon enclosing required documents ((1) and (2)) shown below. If the documents stipulated in (1) and (2) that are submitted allow identifying the person filing the request, Our Group will make the desired corrections, etc. to personal information or suspend its use, and will notify the customer in writing. Our Group will be unable to comply with a request for corrections, etc. or for the suspension of use if it is unable to identify the person filing the request based on the documents that are sent in. Note that the documents you send may not be returned to you.

    (1) Application Form for Correction, etc./Suspension of Use (PDF: 94 KB )

    Please fill in the required entries on the form prescribed by Our Group and post it together with the identification documents stipulated in (2).

    (2) Identification Documents

    Documents that allow verifying the address and name registered at Our Group and issued by administrative authorities or an institution deemed equivalent by Our Group; these include official copies of family registers, copies of driver’s licenses, health insurance cards, and other certificates.
    In case the request for disclosure is made through a representative, documents allowing the identification of both the person filing the request and his/ her representative, as well as a letter of attorney to a representative bearing the name, address, and seal of the person filing the request

    (3) Sent to:

    Person in charge of Personal Information Disclosure, Coca-Cola Bottlers Japan Incorporated
    Tokyo Midtown Tower, 9-7-1 Akasaka, Minato-ku, Tokyo 107-6211

  • Expenses

    Our Group’s procedures for disclosing and making corrections, etc. to the personal information will not require any expenses on part of the users of Our Group's services. In cases 1. and 2. above, however, customers will bear the postage expenses for the documents sent to Our Group for the requested procedures. Service users may also incur expenses when preparing documents for identification.

  • Procedures for the Disclosure of Personal Information and Corrections, etc.

    The procedures for disclosing or making corrections, etc. to the personal information stipulated below may be reconsidered and revised as appropriate. In such cases, the revised version will be posted on the website.

  • Inquiries

    Contact us below for any inquires on the procedures for disclosing personal information or on matters not mentioned above.

    To the inquiry form